Gaming should be a source of fun, not stress or addiction. pg99 believes every player deserves to enjoy themselves safely within their limits. We are committed to providing a healthy gaming environment for every user in Bangladesh.
Responsible Gaming refers to a mindset and habit where a player treats gaming as a form of entertainment — not as a source of income or a way to escape stress. pg99 believes gaming is truly enjoyable only when you stay in control, your family is unaffected, and your peace of mind is maintained.
Online gaming is growing rapidly in Bangladesh. Many people can easily play using bKash or Nagad on their mobile phones. While that convenience is a plus, it also raises the risk of spending more time and money than intended. That's why Responsible Gaming is not just a policy — it's a way of life.
Responsible gaming at pg99 means you decide how much time you spend, how much money you use, and when to take a break. Our platform gives you all the tools you need to stay in control.
Gaming is entertainment — a loss is not a reason to be discouraged. Increasing your spend in hopes of winning back losses goes against responsible gaming.
Pg99 is more than a gaming platform; we want to build a safe community. That is why our system is built around responsible gaming from the ground up. Below are our core commitments that we uphold for every user.
We never run promotions that encourage users to play excessively or chase losses with more bets. Our bonus offers are provided with fully transparent terms.
Gaming addiction develops gradually, which makes it hard to recognize on your own. The table below shows symptoms at different levels of severity. If you notice these signs in yourself or someone you know, it is time to take it seriously.
| Signs | Description | Level |
|---|---|---|
| Playing beyond your budget | Spending beyond your set limit | Moderate |
| Chasing Losses | Placing bigger bets to recover lost money | Serious |
| Hiding from family | Hiding gaming history or spending | Serious |
| Loss of focus at work | Constantly thinking about gaming, unable to focus on work | Moderate |
| Playing with borrowed money | Borrowing money from friends or family to fund gaming | Urgent |
| Mood swings | Feeling restless or irritable when unable to play | Moderate |
| Unable to take breaks | Unable to stop gaming despite trying | Serious |
| Occasionally playing more than intended | Sometimes exceeding limits but still able to regain control | Warning |
If you are experiencing any "serious" or "urgent" symptoms listed above, do not wait — contact our support team or temporarily close your account.
Answer the following questions honestly. If most of your answers are "yes," take a step back and reach out to our support team for help.
Do you sometimes spend more on gaming than the budget you set for yourself?
After a loss, do you find yourself thinking that just a little more play will win your money back — and keep gambling because of that thought?
Do you hide your gaming habits or spending from family or friends?
Do you feel restless, irritable, or angry when you are not gaming?
Do you spend more time gaming than on work, studies, or family responsibilities?
Have you repeatedly tried to stop gaming but failed?
Have you borrowed money or cut back on essential expenses in order to fund your gaming?
0–2 Yes answers: You are in control — but stay vigilant.
3–4 Yes answers: Some risk detected — set limits and take breaks.
5+ Yes answers: Need help? Reach out to our support team.
Pg99 offers several protective tools on the platform that you can use at your own discretion — there is no obligation. That said, responsible players regularly use these tools to keep their gaming within healthy boundaries.
These protective tools are available in your account settings. For any issues, get help directly through the support chat.
Building good habits is key to enjoying pg99 over the long term. The tips below are drawn from the experience of seasoned players in Bangladesh.
Before you start playing, decide how much you are willing to spend this month. When that budget runs out, stop — and wait until next month.
Avoid playing for long stretches at a time. Take a break every hour or so — stand up, walk around, or have a drink of water. It keeps your focus and decision-making sharp.
Gaming is entirely a game of chance. A loss does not mean you are bad at it. Each bet is independent — past results have no effect on future ones.
Avoid gaming when you're angry, sad, or stressed. Your judgment is impaired in these states, and the risk of making decisions you'll regret is much higher.
Let someone close to you know about your gaming habits. Their support and honest feedback will help you stay in control.
Make room in your life for hobbies and activities beyond gaming. Reading, sports, or spending time with family all help maintain a healthy mental balance.
Pg99 strictly prevents anyone under 18 from gaming on our platform. This is not just a rule — it is our ethical responsibility. We have put multiple layers of protection in place to safeguard minors.
Use parental control software on your family's computer or mobile devices. Stay aware of your child's internet use and keep the conversation open.
Gaming addiction is a real issue, and seeking help takes courage. If you feel gaming is having a negative impact on your life, take action now.
The pg99 support team is always ready to listen — without judgment and in complete confidence. We will help guide you in the right direction. If you want your account closed, just ask and we will take care of it, no questions asked.
For any Responsible Gaming support, reach out to us at: [email protected] — or chat with us via Live Chat.
Learn about our responsible gaming infrastructure that keeps you protected.
Set your own deposit, bet, and time limits. Thousands of players use these tools to enjoy gaming safely.
Our AI system detects unusual gaming patterns and automatically sends alert notifications.
Displays how long you've been playing during a session — so you always know how much time you've spent.
You can pause or close your account at any time — temporarily or long-term — no questions asked.
A strict age verification process ensures that only users aged 18 and above can play on pg99.
Talk to us in Bangla and get quick support. Our team is specially trained in Responsible Gaming.
Answers to the most frequently asked questions about Responsible Gaming.
Let gaming be fun, not stressful. Join pg99 and enjoy yourself safely under our full protection framework.