Pg99 Privacy Policy —
How We Keep Your Information Secure

1. Introduction & Definitions

Welcome to pg99. We understand how valuable your personal information is to you. That's why pg99's Privacy Policy is built on complete transparency — it clearly explains what data we collect, why we collect it, and how we keep it secure.

This Privacy Policy serves as an agreement between you and pg99. By using the pg99 platform, you agree to the terms of this policy. If you have any objections, please stop using the platform and get in touch with our support team.

• "User" Refers to any individual registered on pg99.
• "Personal Information" Refers to identifiable information such as name, mobile number, date of birth, etc.
• "Platform" Refers to the pg99 website and mobile application.
• "Third Party" Refers to any organization or individual outside of pg99.

2. What Information We Collect

Pg99 only collects information that is genuinely necessary to provide our services. We never gather data beyond what is needed and fully respect user privacy.

In addition to the above, pg99 automatically collects certain technical data, such as your browsing patterns and platform usage behaviour. This information is used to improve service quality.

3. How Information Is Used

Pg99 uses collected information solely for defined purposes. We never sell your personal data to advertisers or share it with third parties without your consent.

• To create, verify, and manage your account.
• To ensure smooth processing of deposits, withdrawals, and bonuses.
• To maintain platform security and prevent fraud.
• To provide customer support services.
• To send you promotional offers and bonus updates (with your consent).
• To promote responsible gaming and identify the risk of problem gambling.
• To fulfil legal obligations and report to regulatory authorities.
• To improve platform performance and enhance the user experience.

4. Data Sharing Policy

Pg99 strictly adheres to the principle that user data will never be sold or transferred to third parties for commercial purposes. However, limited information may need to be shared in certain specific circumstances.

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process your deposits and withdrawals.
• Game Providers: Limited information may be shared with game providers while you are playing.
• Legal Requirements: Information may be disclosed in compliance with court orders or official government requests.
• Fraud Prevention: Limited data sharing may occur with fraud detection agencies.
• Business Changes: If ownership of pg99 changes, the new owners will be bound by the same Privacy Policy.

5. Data Security Measures

Pg99 uses industry-leading technology to protect your data. Our security operates across multiple layers, so if one layer is compromised, the others continue to keep your information safe.

• All data is stored with 256-bit AES encryption.
• TLS 1.3 protocol is used for all data transfers.
• Two-factor authentication (2FA) is mandatory on all servers.
• Regular third-party security audits are conducted.
• Suspicious activity is monitored 24/7.
• Data backups are encrypted and stored at separate locations.

6. Cookie Policy

Pg99 uses cookies and similar technologies to improve service quality and personalise your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Collects platform usage statistics (without personal identification).
• Marketing Cookies: Used to show relevant offers; users can opt out at any time.

Cookies can be blocked or deleted at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

7. Your Data Rights

Pg99 believes every user should have full control over their own data. That's why we uphold the rights listed below. Contact our support team to exercise any of these rights.

8. Data Retention Period

Pg99 does not retain your data longer than necessary. Each type of information has a defined retention period, determined by legal requirements and business needs.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5–7 years, in accordance with regulatory requirements.
• Gaming History: Up to 2 years after account closure.
• Customer Support Records: Up to 2 years after issue resolution.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the designated retention period expires, data is securely and permanently deleted or anonymized so that individuals can no longer be identified.

9. Protection of Minors

Pg99 strictly prohibits account registration or platform use by anyone under the age of 18. We do not knowingly collect or store any information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through a national ID or passport as part of the KYC process.
• Additional age verification may be requested at any time if there is cause for suspicion.
• If a minor's account is detected, it is immediately suspended and all associated data is deleted.

10. Policy Changes & Contact

Pg99 may update this Privacy Policy from time to time. We will notify users of any significant changes via email or an in-platform notification before they take effect.

• The date of any policy update will be clearly stated at the top of the page.
• For significant changes, fresh consent will be obtained from users.
• Previous versions of the policy are available upon request through our support team.

For any questions or complaints regarding our Privacy Policy, please contact our support team. We aim to respond within 72 hours.